Last updated: 22 June 2026
1. Who We Are
Dulmi is an online retail company based in Ilford, London, United Kingdom. We sell physical goods including home & living products, fashion & accessories, pet supplies, and car & tools through our website at dulmi.co.uk.
For any privacy related queries, contact us at: hello@project1-6vqyso1z86.live-website.com
2. What Information We Collect
When you use our website or place an order, we may collect the following personal information:
- Full name
- Email address
- Delivery and billing address
- Phone number
- Payment information (processed securely — we never store card details)
- Order history and preferences
- IP address and browser information
- Cookies and browsing behaviour on our site
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to your enquiries and customer support requests
- Manage your account on our website
- Improve our website and shopping experience
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Comply with our legal obligations
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR we process your data on the following legal bases:
- Contract — to fulfil orders you place with us
- Legal obligation — to comply with UK law including tax and consumer rights
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications where you have opted in
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Payment processors (e.g. PayPal, Stripe) to process your payments securely
- Delivery and courier companies to fulfil your orders
- Hostinger — our website hosting provider
- Email service providers for order and account notifications
- HMRC or other authorities if required by law
All third parties we work with are required to handle your data securely and in accordance with UK GDPR.
6. Cookies
Our website uses cookies to:
- Keep you logged in to your account
- Remember items in your basket
- Analyse website traffic and improve performance
- Enable payment processing
You can control cookies through your browser settings. Disabling cookies may affect your shopping experience.
7. How Long We Keep Your Data
We retain your personal data for as long as necessary:
- Order information — 7 years (required for UK tax purposes)
- Account information — until you request deletion
- Marketing data — until you unsubscribe or withdraw consent
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access — request a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure — request deletion of your data
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a portable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — for marketing communications at any time
To exercise any of these rights, contact us at hello@project1-6vqyso1z86.live-website.com. We will respond within 30 days.
9. Marketing Communications
We will only send you marketing emails if you have opted in during registration or checkout. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
10. Security
We take the security of your personal data seriously. Our website uses SSL encryption and we work with trusted, secure payment processors. We never store your full card details on our servers.
11. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Contact & Complaints
For any privacy concerns, contact us at:
Email: hello@project1-6vqyso1z86.live-website.com
Address: 20 Brockenhurst Gardens, Ilford, London, IG1 2QW, United Kingdom
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.