What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. All payments are processed securely through our checkout.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at hello@dulmiltd.co.uk. We will do our best to help, but once an order has been dispatched we are unable to make changes.

Is it safe to pay on your website?
Yes, completely. Our website uses SSL encryption and all payments are processed through secure payment gateways. Your card details are never stored on our site.

How long does delivery take?
We aim to dispatch all orders within 1-2 business days. Standard UK delivery typically takes 3-5 business days after dispatch.

Do you offer tracked delivery?
Yes, most orders come with tracking information, which will be emailed to you once your order has been dispatched.

Do you ship internationally?
Currently, we ship within the UK only. We hope to offer international shipping in the future.

How much does delivery cost?
Delivery costs are calculated at checkout based on your order. We occasionally offer free delivery promotions so keep an eye out for those.

What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original condition and packaging.

How do I return an item?
To start a return, simply email us at hello@project1-6vqyso1z86.live-website.com with your order number and reason for return. We will guide you through the process.

How long do refunds take?
Once we receive your returned item, refunds are processed within 5-7 business days back to your original payment method.

What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us immediately with a photo of the damage at hello@project1-6vqyso1z86.live-website.com. We will arrange a replacement or full refund promptly.

Are your products new?
Yes, all products sold on Dulmi Ltd are brand new unless otherwise stated in the product description.

Do you have a physical store?
We are an online only store based in Ilford, London. All orders are placed and managed through our website.

How do I know if a product is in stock?
If a product is listed on our website it is available to order. If an item is out of stock it will be clearly marked or removed from the site.

I can’t find the product I’m looking for — can you help?
We are always expanding our product range. If you’re looking for something specific, get in touch at hello@project1-6vqyso1z86.live-website.com and we’ll do our best to help.

Do I need an account to place an order?
No, you can checkout as a guest without creating an account. However creating an account lets you track your orders and save your details for faster checkout next time.

How can I contact you?
You can reach us via our Contact page or email us directly at hello@project1-6vqyso1z86.live-website.com. We aim to respond to all enquiries within 24 hours.